Office work is shifting to remote work
Tech companies Google, Facebook, Microsoft, Amazon, Twitter, Square, Lyft, Coinbase, Bungie and Zoom (which makes videoconferencing solutions for, among other things, remote work) are all encouraging employees to work at home. Thousands of other companies will follow this trend over the coming weeks. This year will usher in the biggest and fastest changes for how business works since the introduction of electricity.
Tech conferences are going virtual
Mobile World Congress, Google’s Google I/O conference, Facebook’s F8 developer conference, the Game Developers Conference, and many others have been canceled or will take place online.
For the next year at least, many conferences already planned will go virtual, with sessions streaming over HD video.
Eventually, I predict, in-person conferences will return. But I expect the number of live conferences to be much lower, and the number of virtual conferences to be much higher after the coronavirus dust settles.
Meetings are going electronic
Ford has banned business travel for all employees. Walmart, Amazon, Nestle, the Washington Post, the State of New Jersey and other organizations are tightly restricting business travel, and many more companies will do the same.
The same thing that’s happening to professional conferences is happening to business meetings. In general, a large percentage of face-to-face meetings will be replaced by video calls.
You’ll note that all three of these coronavirus-accelerated trends favor the adoption of better videoconference equipment and higher-bandwidth connections, which then make video communication even better and more powerful.
The remote-work acceleration is a massive shift, especially in the provisioning, training, and management of security systems for those remote workers.
What you need to do — and do fast
The coronavirus is changing large-organization technology culture, practice and infrastructure faster than any event or phenomenon ever. And if you’re a technology leader, IT or security specialists, c-level executive, business owner, IT buyer or decision-maker (and if you’re reading this, you almost certainly are), you need to act fast. The changes are coming today, tomorrow and over the coming weeks. Here are five things you need to do:
Create or update a remote-work policy (or what I call a “Bring Your Own Office” policy). A 2018 report from the freelancing website Upwork found that some 57 percent of companies surveyed don’t even have a remote-work policy. And many of the companies that do have one haven’t updated it in the past five years.
Prepare for a rapid increase in remote work. This preparation involves training, security, and policy. Create a list of all positions that could possibly work remotely and prepare for all to work remotely at the same time over an extended period. For some companies, this could approach 90 percent of employees. Act fast on this, because when the decision comes it will happen whether IT is ready or not. As the New York Times said, referring to some large companies, “the coronavirus has moved faster than their preparations.”
Prepare for a huge increase in video conferencing. Employees will conference each other, and attend more professional conferences virtually. Bandwidth consumption may increase by an order of magnitude over the next few months. VPN data may skyrocket.
Create or update domestic and international business travel policies. Who can travel, to where and for what purpose? What training do they need? Lay all this out in a clear policy and communicate it. Also: Update it weekly or monthly during the crisis.
Communicate to all employees regularly about the coronavirus. The emails or messages should be created or vetted by multiple departments, including your organization’s emergency response team. Employees are getting their news from media sources of varying degrees of fearmongering. Stress and anxiety can disrupt work and create morale problems. It’s important to communicate the facts, how they affect the company, the business, and the employees, and use every new development as a teachable moment for how employees can stay safe and work better in the post-coronavirus world.
The bottom line on the coronavirus
In the long run, everything is going to be OK. In the short term, large organizations are facing unprecedented rates of technology-culture change. The rule is acting fast, remain flexible and accept the changes as inevitable.
Also, very important: The changes will affect your organization long after the coronavirus crisis is over. These changes will have a lasting impact.
